Sell with Confidence
Read More

Advice to Tenants


At Ray White Lutwyche we have dedicated staff to assist in finding you a suitable property. All our properties with photos can be seen on our website, or please contact our office today to register on our prospective tenant database with weekly updates by emailing us at


It is essential that each person who wishes to reside in the property complete an application form in full.

Should you require assistance with completing the form, we would be more than happy to help.


You will be notified of the result of your application immediately a decision is made by the owner and we have confirmed the lessor’s instructions. Please ensure that we have a daytime telephone contact number for you.


Once the application has been approved, you will need to come into the office and sign your tenancy agreement. We request that where possible, the lease be signed within 24hours of approval.  You will be required to pay a full bond of 4 times the weekly rental and a further 2 weeks rent. Sorry but we do not accept bond transfers and bond loans are at the discretion of the landlord.
Payment of this money must be in cleared funds – money order or bank cheque only. No personal cheques can be accepted.


Keys to the property will be handed over once all monies are paid in full, the lease signed by all parties and lease start date has commenced.


It is your responsibility to have all services at the property placed in your name and to arrange a final meter reading prior to vacating. Contact numbers for these services are:
Energex 131253      Origin Energy 132 461
Telstra   132200      Optus 133 345
If you require assistance for all connections we have an affiliation with Ray White Connect who will arrange all connections on your behalf.

Ray White Connect can be contacted on 1300 556 325 or log on to or just make the selection on your application form.


This is a very important form when you are moving into a rental property. It must be filled out by both the tenant and agent to ensure both parties agree to the condition of the property.
Please return the completed condition report to us within 3 business days of moving in. At the time of vacating, you will be required to complete an exit condition report that will be compared with the entry condition report.


Only the people originally included on your application and approved by the owner are allowed to reside at the property permanently. If a new tenant wishes to replace an existing tenant,please ensure our office is informed in order to approve the new application and complete the RTA paperwork. Please contact your property manager for more information.


Our office is open weekdays 9.00am – 5.00pm, Saturdays 9.00am – 1.00 pm. Should you wish to see your property manager, please contact our office to make an appointment time that is suitable for both parties.

We have several options to pay rent, however we do not accept cash at our office for security reasons. Methods of payment are Phone/ Internet/ Direct Transfer/Ezidebit  :These methods will incur a fee of 66c per transactionDirect Debit : Direct debit is the preferred method of rental payments.  It is your responsibility as the account holder to increase the amount of the direct debit (if rent alters or when otherwise necessary) and cancel the direct debit authorisation at the end of your Tenancy. As we are NOT the account holder, we CAN NOT  change any direct debit authorisation. Please discuss the alternate payment options with your property manager.


We ask that you report any matters requiring repairs or requests immediately to avoid the risk of injury to visitors or damage to the rented property. Notification of maintenance should be in writing. Any maintenance problem arranged by the tenant outside our normal business hours will be at the tenant’s cost unless it is proven to be an extreme emergency.

You are required to complete a repair advice form should you need maintenance attended to at your property. The maintenance request form must be completed as we are unable to provide tradespeople with your contact details for repairs without the necessary privacy release signed. The repair/request form can be posted, emailed, faxed or dropped off at the office. For ease and efficiency please complete all sections.
The repair form can be downloaded from our web site.


Please be aware that the Lessor’s property insurance does not cover your personal belongings and it is in your interest to obtain contents insurance in case of damage or theft. Ray White Insurances offer a policy suitable for tenants. Please speak to your Property Manager for further information or email us at


Please do not use Blu-Tack or sticky type substances to hang or place pictures on the wall as removal of these items usually causes damage to the walls. If no picture hooks are in the premises please contact us to arrange for approval by the Lessor.


Unless a pet is specifically approved on your lease, pets will not be allowed at the property without prior approval. Please note that in unit complexes the Body Corporate By-Laws do not allow pets.


As stated in your Tenancy Agreement, you are responsible for the lawns and gardens unless specified beforehand. This means watering, weeding, trimming and mowing. Seek advice from your property manager before removing any plants or pruning large bushes/trees, and take note of relevant water restrictions. We are happy to recommend a garden maintenance tradesperson if you would like to accept responsibility for costs.


We carry out routine inspections on all our properties approximately every four (4) months and will advise you in writing prior to the inspection date. This is always a good opportunity to point out any maintenance problems or other concerns you may have. Repair request forms are available from either your property manager or can be downloaded from our web site. If you are not present, we will access the property with our spare keys.


If during your tenancy the property goes up for sale, you will be advised accordingly. If you are under a fixed term lease, you remain in the property for the term of the lease.
If you are on a periodic tenancy (month to month), the Lessor must give you four (4) weeks notice to vacate the property once the property has been sold.


We keep a spare set of keys in the office. Should you have lost your keys or have locked yourself out you may collect our set during office hours, however, we do ask for a deposit to be left to ensure the keys are returned to our office once you have gained access to the property. After hours, our recommended locksmith can be contacted at your expense.